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Job Summary:

The Food & Beverage Supervisor is responsible for overseeing daily operations of restaurant, bar, banquet, and room service outlets to ensure exceptional guest service in alignment with brand standards. This role supports team leadership, operational efficiency, and guest satisfaction while maintaining Marriott’s commitment to quality and hospitality.

Key Responsibilities:

Supervise day-to-day food and beverage operations, including restaurants, lounges, banquets, and in-room dining
Ensure all guests receive prompt, professional, and courteous service
Monitor service standards to align with Marriott brand expectations
Assist in scheduling, training, and coaching team members
Lead pre-shift meetings and communicate daily goals and updates
Handle guest concerns or complaints and resolve them in a timely, professional manner
Coordinate with kitchen and banquet teams to ensure smooth service execution
Inspect outlets for cleanliness, safety, and proper setup
Support inventory control, ordering, and cost management
Ensure compliance with health, safety, and sanitation regulations
Assist in implementing promotions, upselling strategies, and revenue-driving initiatives
Maintain accurate records, reports, and shift logs

Qualifications:

1–3 years of experience in food & beverage operations or hospitality leadership
Strong leadership, communication, and organizational skills
Ability to work flexible hours, including weekends and holidays
Knowledge of POS systems and basic financial reporting
Food safety certification (e.g., ServSafe) preferred

Core Competencies:

Leadership & Team Development
Guest Service Excellence
Problem-Solving & Conflict Resolution
Attention to Detail
Time Management & Multitasking
Revenue Awareness

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